Shipping policy
Shipping Policy
Processing Time: All our products are made to order. Please allow 2–5 business days for your item to be created and dispatched by our production partners. This is in addition to the delivery time. Orders are not processed on weekends or bank holidays.
Fulfilment Locations: Our products are fulfilled by print-on-demand partners based in the UK and the USA. The fulfilment location depends on the product ordered and which partner is best placed to produce it. This means some orders may be shipped from the UK and others from the USA — even within the same order.
Shipping & Delivery: Shipping costs are calculated at checkout based on your location and the fulfilment partner handling your order.
Estimated delivery times once dispatched:
From the UK:
- UK: 3–5 business days
- Europe: 5–15 business days
- Rest of World: 10–30 business days
From the USA:
- USA: 3–8 business days
- UK & Europe: 10-30 business days
- Rest of World: 10–30 business days
Please note these are estimates and may vary depending on your location and local postal services.
Split Shipments: If your order contains products fulfilled by different partners, your items may arrive in separate packages and at different times. You will receive individual tracking information for each shipment where available.
Customs & Import Duties: As some orders ship internationally, customers outside the country of origin may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are not included in the product or shipping price.
Order Tracking: Once your order has been dispatched, you'll receive a confirmation email with tracking details where available.
Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at studio.frogolla@gmail.com and we'll liaise with our fulfilment partner to resolve the issue as quickly as possible.
Contact Us: For any shipping-related queries, please get in touch at studio.frogolla@gmail.com or through our contact page.